Discovering damages can be stressful, and your peace of mind is our top priority. That’s why we have partnered with Truvi to provide all of our hosts and property managers with damage protection up to $50K.

Please submit your incident report within 30 days of checkout date.

Our collaboration with Truvi ensures a seamless experience for you. They specialise in handling incidents and will take charge of the process from here.

Before you begin the incident submission process, please ensure you have the following information, as a submission will not be qualified without the following:

• Guest's name
• Guest's email
• Evidence of damage (before and after photos, timestamped images etc.)
• Evidence of costs incurred (receipts, invoices, proof of purchase etc.)

You can submit an incident report in the form below:

• https://resolutions.truvi.com/en/accountless/login

Once your report is submitted, a dedicated Truvi representative will reach out to provide further details and address any queries you may have.

Should you encounter any questions or concerns during this process, please don't hesitate to contact Truvi via 

https://help.truvi.com/learning-hub/update-our-new-resolutions-center-is-live